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At Maciag Offroad you can return all received products within 100 days without giving any reason. Please notice that we only take back unused goods. And please take care not to remove the attached labels and not to get any stains on the product. Please return it in the original packaging you have received it in.
From EU countries
In your package will be a form with a link to your return-label, so you can print it by yourself (please remember to mark the required fields so there are no confusions with your returned parcel). The return label is pre-paid by us, but please note that a 9 EUR administration fee is applied on returns of unwanted products
. We have a free size exchange policy on all clothing and protective equipment. If you had no return-form in your package please contact our support [email protected]
Return Delivery from Germany
A return label is enclosed to the packet you received. Just attach it to the package you send back to us (if you use the same package you received the products in, please make sure, you cover the original label with the return label) and yield it to the post office or hand it over to your DHL deliverer (not the mailman. If you do not have a return label, you can print one here
Return Delivery from Austria
Also for our Austrian customers the return delivery is free of charge. You can print the return label here
Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day on which you or a third party nominated by you, which is not the carrier, had taken possession of the products.
In order to exercise your revocation right, you must inform us (Maciag GmbH, Luppenstr. 5a, 04177 Leipzig, GERMANY, Telephone number: +49 (0)34362 37 02 22, E-Mail address: [email protected])
of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form
for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment. We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us or to our logistics center (Maciag GmbH, Glashüttenstr. 1, 01623 Lommatzsch, GERMANY) immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
We bear the costs for returning the products. For returns from outside Germany, Austria or Switzerland please note that a 9EUR (Great Britain: 9£) administration fee is applied on returns of unwanted products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
You can download the specimen revocation form here
Criteria for exclusion or expiry
The revocation right is not available for contracts
for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.